Frequently Asked Questions
Do you have a retail store?
No we don’t operate a retail shop front, this enables us to keep our costs down and we pass on those savings directly to our customers! Pickups are welcome if you live near Fernvale – West of Brisbane, QLD Australia. To arrange a pickup simply use the Contact Us section on the website to arrange a time, or you can message us on Facebook.
How Fast will you ship my order?
We generally ship the same or next business day depending on what time the order is placed. If you require same day shipping it is best to contact us via facebook or phone on 0418 158 948 to see if it is possible (Emails are not manned 24/7 and may not be seen in time).
How Much is postage?
To make it simple, postage is a fixed rate of $7 – but all Australian orders over $100 get free standard postage! Our shipping options are outlined in detail here.
Which Thread should i use for knotting amber/gemstone necklaces?
The best thread to use is our Standard S-Lon Thread which can be found here – Colour matching guide coming soon!
I am new to making Knotted Jewellery, where do i start?
I suggest you download our knotting instructions here. This has all the information and tools required to make knotted jewellery. If you already have some beads, try the basic knotting starter tool kit here.
How many beads per strand?
This is an approximate number of beads per strand. It is based on the standard strand length, 40cm/16inch.
Half strands will have half the amount (6mm will be 32 beads, 12mm will be 16 beads).
Each product will have the number of beads per strand in the detailed description.
|Bead Size||Beads Per Strand|